Get in Touch With Us
Got a question about how we review casino sites, spotted something that needs updating, or just want to tell us where we got it wrong? This page covers the ways to reach the Online Casinos team and what you can expect once you do.
Ways to Contact Our Team
Email is the best way to reach us. We read every message that comes in and aim to reply within two working days, though this can stretch a little during busier periods. Send your message to [email protected] and, where possible, tell us straight away what your enquiry is about — that alone can shave a day off our response time.
We do not currently offer live chat or a phone line for general enquiries. If you are looking for support with an account, a deposit, or a withdrawal at a specific casino, that request needs to go to the casino operator directly, since ck-blog.com is an independent comparison site and not a gambling operator.
What Readers Usually Get in Touch About
Most messages we receive fall into a handful of categories. Here is where each one goes and what to expect:
- Questions about our reviews — If you want more detail on how a site scored on our list, such as Online Casinos's take on Raging Bull, Uptown Aces, or any other listed operator, we can point you to the relevant page or clarify how we reached a rating.
- Corrections and out-of-date information — Bonus terms, licensing details and payment options change often. If a bonus figure, a wagering condition, or a licence detail looks wrong or dated, tell us and we will look into it.
- Content suggestions — If there is a topic around real money online casinos you think we should cover, whether that is a new state's regulations or a payment method we have missed, we are happy to hear it.
- Partnership and editorial enquiries — Operators or industry contacts wanting to discuss editorial coverage should introduce themselves clearly and explain the nature of the enquiry. We keep this correspondence separate from our rankings, which are never for sale.
- Responsible gambling concerns — If you or someone you know is finding gambling difficult to control, say so in your message. We will not be able to offer direct support, but we can point you toward the responsible gambling resources referenced on our site, including state self-exclusion programmes and national support organisations.
How We Handle Your Message
Every email is read by a person, not a bot. We do not send automated replies dressed up as a response — if you write in, someone on the team will actually look at what you have said before getting back to you. During normal periods that takes up to two working days; if your query needs input from more than one person, it may take a little longer.
If your message concerns a correction, we will typically confirm what we found and, if a change is warranted, let you know once it has been made.
Before You Write In: A Few Things We Can't Help With
Because ck-blog.com is an independent comparison and review site, there are some limits to what our team can do:
- We cannot access, close, or verify individual player accounts at any casino — that has to go through the operator's own support team.
- We cannot process deposits, withdrawals, or bonus claims on a reader's behalf.
- We cannot offer legal or financial advice about gambling in your specific state.
- We cannot guarantee outcomes, winnings, or that any bonus will suit your circumstances — always read the operator's own terms before opting in, since wagering requirements, expiry dates, and maximum withdrawal limits vary by offer.
For questions about eligibility rules where you live, our page on trusted casino options for readers outside standard state coverage may also be a useful starting point if your situation isn't addressed elsewhere on the site.
A Note on Accuracy and Standards
Our reviews and rankings are based on published information about licensing, bonus terms, payment methods, and game selection, verified as of {{ fact_check_date | default('the most recent review date') }}. That said, casino terms shift regularly, and we rely partly on readers flagging anything that has moved on since we last checked. If something we have published affected a decision you made — for better or worse — we would genuinely like to know about it.
We also want to be upfront: this site may earn a commission when readers sign up through links to some of the casinos listed, but that commercial relationship never decides where an operator ranks. Ratings are based on our own editorial assessment.
Reaching Out
Whether it's a quick question, a correction, or feedback on something we've published, we would rather hear from you than have an error sit uncorrected. Email us at [email protected] and a member of the team will get back to you.